BLOSSOM WITH MARUGAME 2024 COMPETITION

By entering the promotion, you agree to be bound by these terms and conditions. Submission of an entry will also be deemed acceptance of these terms and conditions. Promotional materials relating to the promotion, including all information on how to enter the published online channels, in restaurant, on social media, advertisements also form part of these terms and conditions. In the event of any conflict between any terms referred to in such promotional materials and these terms and conditions, these terms and conditions take precedence.

All information submitted in connection with this promotion will be processed in accordance with our privacy policy available here: www.marugame.co.uk/privacy-policy

The promoter of this Promotion is Marugame Udon ( Europe) Limited 61 Queen Square, Bristol, United Kingdom, BS1 4JZ

Participation in the Promotion

1. The Promotion is only open to residents of the United Kingdom. The following individuals are not eligible to enter the Promotion:

A. employees and agents of the Marugame Udon (Europe) Ltd;

B. employees and agents of any organisation directly connected with the operation or fulfilment of the Promotion (including third party promotional partners) and their respective associated, affiliated or subsidiary companies;

C.the immediate families and household members of all such employees and agents referred to in (b) and (c); and

D. individuals under 18 years of age.

2. The promotion starts at 00:01 am (UK time) on 26/03/2024 and closes at 23:59 PM (UK time) on 13/05/2024 (the promotion period). Any entries received outside the promotion period will be void.
3. Participants must be a member of the Marugame Club, whether the entry is via visit or social route.
4. For visit entries:
   Participants can enter the competition by scanning their Marugame Club card at the till to collect ‘bowl stamp’ at a Marugame of their choice. One bowl stamp will be issued on visits when you spend £5.95. One bowl stamp per club members per day. One bowl stamp will be counted as one entry to the competition.Participants may purchase Cherry Blossom specials and earn two bowl stamps or share feedback via the survey linked in the email sent by Marugame UK to earn additional one stamp. More than one bowl stamp will be issued via these routes per day and will be counted as additional entries.Participants may make multiple entries during the promotion period. Participants may only win one grand prize per person; (plus they may receive a free bowl of udon reward, two welcome free tempura and surprise physical gift in addition as described below). Irrespective of the number of entries submitted. Bulk, automatically generated or third party entries are prohibited and will be void.

5. For social entries:
   To enter you must upload a photo or video to either Instagram or Tiktok using Marugame’s Cherry Blossom filter hashtag #MarugameBlossom and tagging @marugameuk during the promotion period only. Tiktok stories are not accepted as an entry. The entrant Instagram or/and Tiktok accounts must not be private. The entrant must be a follower of Marugame UK on the associated channel at the winners are selected. Participants may make maximum of 10 entries via social route during the promotion period, max one entry per day regardless number of social posts being shared.
6. Entries received which are not submitted via the official entry method will not be accepted. Any illegible, incomplete or fraudulent entries will be rejected. No purchase of any product or service is required to enter into this promotion.

Winners and Prizes

1. There will be one grand prize – one winner will be chosen from all valid entries after the end of the promotional period according to the terms and conditions.
2. The prizes are outlined below.
3. Please refer to the individual holiday prize for the specific terms and conditions, inclusions and validity period. Prizes exclude UK transfers. Winner and guests responsible for getting to and from UK airport at their own expense. Winners and their guest must travel on same itinerary. All parts of prize must be used in conjunction with same booking. Winner and their guest are solely responsible for ensuring they have valid travel documentation (including passport/visa/visa waiver as may be required), obtaining adequate travel insurance and appropriate vaccinations / inoculations for foreign travel at their own expense. Spending money is not included in the prize.
4. The grand prize holiday winner will be required to share photographs and videos from the trip for use in future marketing purposes by Marugame Udon (Europe) Ltd.
5. The grand prize winner will be selected at random via a draw at the end of the promotion period. More entries to the competition regardless of visit or social entries will higher the chance of winning the competition.

The Prizes

1. The Grand Prize – Trip to Tokyo for twoOne lucky winner will win a 7 night trip for two adults on a bed & breakfast basis in Tokyo hotel. The prize will include two return economy flights from a UK airport to Tokyo, and 7 nights in a hotel in hotel, and choice of excursions in Japan, with a total prize value up to a value of £3,500. Flights, hotel and excursion are required to be booked through Marugame Udon (Europe) Ltd’s preferred travel booker (Flight Centre) directly. The prize will be provided as a Flight Centre gift voucher for £3,500. All dates subject to availability, the winner must contact Marugame Udon (Europe) Ltd in the first instance and will be put in touch with the preferred travel booker to book travel and hotel. The winner will be required to make their own way to their destination UK airport. This prize is non-transferable. The prize may be taken up to end of 2025. The prize cannot be extended, transferred or exchanged for cash (either in full or in part) and only used in one single transaction. Advanced booking is required and is subject to availability. All other charges such as any local hotel taxes, additional meals, room service, beverages, telephone calls, internet, and spending money, personal purchases will be your responsibility and will need to be settled with the hotel prior to your departure. Travel to and from airport at both ends, travel insurance and spending money are not included within the prize. Not valid during special events, Airport transfers are not included. Book by beginning of February 2025.
2. Additional rewards throughout the campaign period– Free bowl of udon up to the value of £5.95Weekly throughout the promotional period a minimum of two entries will be selected weekly from social entries to be used in additional promotional material (online and offline; in restaurant and via digital channels). Entrants will be contacted weekly and offered a free bowl of udon as a condition of permission to use the video or image for marketing purposes.The Free udon voucher will be added to entrants Marugame Club cards and the club card must be scanned at the till to be redeemed. The reward can be redeemed for one month period from the date of issue.The reward can be used for any udon (or rice) bowl; if a bowl higher than £5.95 is chosen a discount of £5.95 will be applied and the entrant will just pay the difference. There is no cash alternative and no change given.Being offered, and accepting or declining for your video or image to be used will bear no relevance on your chance to win the main prizes. Main prize winner may or may not have been offered a free bowl during the promotional period.

Winner announcement and claiming of prizes

1. Winner will be notified within 14 days of the end of the promotional period on Instagram, Tiktok or Marugame Club (wherever the entry was posted). The winner will be asked to share their contact details so we can confirm your prize win on email. All reasonable endeavours will be made to contact the winners during the specified time. If the winner cannot be contacted or is not available after 14 days of initial contact, the promoter reserves the right to re-draw another winner from the valid/correct entries that were received during the promotion period. Winner may be required to submit valid identification before receiving their prize.
2. Winner will be required to confirm acceptance of the applicable prize within 14 days of having been notified. If the winner has not claimed their prize by the date specified or a winner refuses or is unable to provide an eligible email address for receipt of their prize, the Promoter reserves the right to award the prize to another participant.
3. The prize will be delivered within a reasonable time and by no later than 28 days after the prize has been accepted.
4. The Promoter will make available of the winner, subject to any objections from the relevant individuals. For a copy of the winner, please send an email no later than 28 days after the end of the Promotion Period to konnichiwa@marugame.co.uk stating for which Promotion you would like the winner’ details. If the winner objects to this information being made available, they should inform the Promoter at the earliest opportunity using email konnichiwa@marugame.co.uk. Winner acknowledges that the Promoter may still be required to share their details with the Advertising Standards Authority or other regulators.

General

1. The Promoter’s decision is final and binding on the entrants. No correspondence will be entered into.
2. The Promoter reserves the right to require the participants to prove that they are eligible. If a winner is found to be ineligible, the Promoter reserves the right to award their prize to another participant and to require the return of any prize already awarded.
3. The provision of the prize does not imply endorsement by the Promoter of the prize provider or any third parties concerned in any way with the Promotion. Any complaints or queries relating to the use of the prize should be directed to the prize provider.
4. Unless otherwise stated in the promotional materials, this Promotion is in no way sponsored, endorsed or administered by, or associated with, the manufacturer or service provider of the relevant prize. You are providing your information to the Promoter and not to the manufacturer or service provider of the relevant prize (although, if you win, your details may be disclosed to the prize provider in order to provide you with the prize).
5. Entrants must not do anything illegal and/or dangerous and/or that would put themselves or others at any risk. Other than where it has been negligent, the Promoter will not be responsible for any damage, loss or injury resulting from participants’ entry into the Promotion or their acceptance and/or use of the prize, or for technical, hardware or software failures, lost, faulty or unavailable network connections or difficulties of any kind that may limit or prohibit participant’s ability to participate in the Promotion. The Promoter will not be responsible for any lost, damaged, defaced, incomplete, illegible or otherwise unreadable entries. Proof of posting is not proof of receipt by the Promoter of any entries. Without prejudice to an entrant’s statutory rights and, to the extent permitted by applicable law, the Promoter, its agents or distributors will not be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up a prize. Nothing in these Terms and Conditions shall in any way limit or exclude the Promoter’s liability for fraudulent misrepresentation, death or personal injury caused by its negligence or for any other matter where liability may not be limited as a matter of law.
6. The Promoter reserves the right at any time to cancel, modify or supersede the Promotion (including altering prizes) if, in its reasonable discretion, it becomes necessary to do so. In the event of a printing or other error resulting in there being more winners than prizes for the Promotion, the Promoter reserves the right to (a) declare as void any claims or entries resulting from such printing or other error; and/or (b) allocate the available prize(s) through a further draw or to divide the prize(s) or the value of the prize(s) between the winners of the Promotion.
7. Any participant who enters or attempts to enter the Promotion in a manner, which in the Promoter’s reasonable opinion is contrary to these Terms and Conditions or by its nature is unjust to other entrants (including tampering with the operation of the Promotion, cheating, hacking, deception or any other unfair playing practices such as intending to annoy, abuse, threaten or harass any other participants or the Promoter and/or any of its agents or representatives) may be rejected from the Promotion at the Promoter’s sole discretion. Furthermore, where such actions have significantly impaired the Promotion, the Promoter may, at its sole discretion, add further stages to the Promotion as it deems reasonably necessary in order to resolve any problems arising from such actions.
8. The Promoter reserves the right to amend these Terms and Conditions in its reasonable discretion. Any amendments will be published on the Promoter’s website www.marugame.co.uk
9. These Terms and Conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to hear any dispute or claim arising in association with the Promotion or these Terms and Conditions.

Data Protection and Publicity

1. The Promoter will collect and process participants’ personal information in accordance with the privacy policy at www.marugame.co.uk/privacy-policy. The information provided may be shared with the Promoter’s agents, affiliates and, if applicable, any third party prize provider (including those outside the UK/European Economic Area) who will process such information in accordance with their own privacy policy. Information provided by participants will only be used for the purpose of conducting this Promotion (including for prizes to be delivered) and other purposes as may be specified or consented to at the time of entry or on promotional materials. If participants do not provide any of the mandatory information requested when participating in the Promotion, their entry will be void.
2. The promoter is required to either publish or make available information that indicates a valid award took place. As such, the Promoter will publish the surname and county of major prize winners OR send the surname and county of major prize winners to anyone that contacts the Promoter at the address given above by no later than 28 days after the end of the Promotion Period.
3. If a winner objects to any or all of their surname, county and winning entry being published or made available, they should contact the Promoter at the address given above. In such circumstances, the Promoter must still provide the information and winning entry to competent authorities, including the Advertising Standard Authority, on request.